Terms and conditions

Last updated, August 22, 2023

These terms and conditions (hereinafter, the Terms and Conditions) regulate the conditions of use of the web platform store.axismundigames.com (hereinafter, the website), as well as the conditions of sale applicable to purchases of the products that the user makes through our online store available on the website.

Reading with extreme attention the following information before making any purchase on our website. Ordering products from our site implies acceptance of these Terms and Conditions.

1. Identification of the company that owns the website

The owner of the website is:

  • Company name: Axis Mundi Games
  • VAT number: 01282670254
  • Registered office and offices: Via Toni Piccolotto 21, 32032 Feltre (BL)

If you have any questions regarding these Terms and Conditions, you can contact us at the email address support@axismundigames.com. 

2. Main characteristics of the products marketed on the website

The main characteristics of the products that can be purchased on the website are those described on the website itself. The purchase of products for later resale is not allowed.

3. Contract Formation

Once an order is placed on our website, you will receive an email from Axis Mundi Games confirming its receipt. The contract between us commences when, upon verifying the actual availability of the products in the order, we send you a confirmation email of processing.

Axis Mundi Games reserves the right to:

– Decline any order (or part of it) if the products are temporarily unavailable for any reason.

– Decline any order (or part of it) if the website displays an obvious error or discrepancy in the product description or price.

– Limit the quantity of any ordered product if it is a limited edition item.

– Limit the volume of any ordered product in accordance with our standard procedures regarding compliance with the laws and regulations of your territory.

4. Products

Upon the delivery of products, you become the owner of said products and they are under your responsibility. Axis Mundi Games disclaims any liability for damage, loss, or destruction of parts of the Products once delivery has occurred.

5. Prices

All prices listed on the website are expressed in euros (€) and, unless otherwise indicated, include all taxes in force at the time of placing the order.

Axis Mundi Games reserves the right to modify product prices at any time and without prior notice, but such changes will not affect orders placed and confirmed.

Prices do not include shipping costs, the amount of which may vary depending on the amount of the order and the destination. The shipping costs will be shown before the buyer registers the order.

6. Payments

The means of payment accepted by this website are the following: debit or credit card, Paypal. The User will be redirected to a secure payment gateway so that he can enter the card details. Axis Mundi Games does not have access to the data in it. 

Axis Mundi Games reserves the right to suspend all the procedures and delivery of the order in case it cannot make the payment for any reason, non-payment or refusal of authorization to pay with the selected card. In this case, the contract will be considered unfinished and, therefore, the sale will not be formalized.

Axis Mundi Games is not responsible for the fraudulent use of any payment method. The buyer guarantees that he has the necessary authorizations to use the payment method he has chosen for his order. No fraudulent use of the bank card may give rise to any refund by Axis Mundi Games.

7. Shipping and Product Delivery

All products displayed on the site are available for immediate delivery, unless otherwise explicitly indicated. In the case of temporary stock depletion or delay of a product, the buyer will be promptly notified via email or phone.

Products will be delivered to the address specified in the order.

Despite our efforts to ensure that your order is processed and delivered on time, please note that processing and delivery times are estimates and are not covered by any purchase contract. If a product is custom-made or produced on order, an estimated delivery time will be specified at the time of order. By placing an order for a custom-made or ordered product, you accept that delivery is subject to lead times.

We will strive to ship your entire order together in one shipment, but we reserve the right to ship your order in separate parts if some of them are not available, their availability has been postponed at the time of order, or if the order is too large for a single shipment. In these cases, a single shipping fee will be charged for the entire order.

8. Returns and Refunds

To exercise the right of withdrawal, within 14 working days from the day of receiving the product, as required by law, the product must be intact and returned in its original packaging, complete in all its parts. Shipping costs for returning the goods are entirely the responsibility of the buyer. In no case will unauthorized returns or those sent in makeshift packaging be accepted.

You can exercise your right of withdrawal in the following cases:

– The received product does not match what was ordered by the buyer.

– The received product is damaged.

– The received product is missing some of its parts.

The return process has two possible outcomes:

– Refund: The refund procedure involves returning the entire amount spent by the buyer to purchase the product(s) covered by the return.

– Product exchange: The product exchange involves replacing the ordered product(s) with another product or products of equal value, corresponding to the amount spent by the buyer for the product(s) covered by the return.

These procedures cannot be applied to custom-made or tailored products.

To initiate a return, you can:

You can use the model withdrawal form that appears as an annex to these Terms and Conditions, although its use is not mandatory.

Opening a return case leads to the termination of the purchase contract. For the return case to be opened and examined, the contact must contain the communication of the following information: buyer’s name, recipient’s address, and order details (order number, ordered products, and order date).

When you exercise the right of withdrawal by choosing a refund as the mode, we will process the refund within 14 days from our receipt of the relevant products from you. We will refund the full price of the product covered by the return, including the shipping cost paid to deliver it. The refund will be made through the same payment method you used to purchase the said product.

Except for cases prohibited by law, we will not be liable for any indirect or consequential loss, damage, or expenses (including loss of profit, business, or reputation) that may arise from, or be connected to, any defect found in a product; furthermore, we will not have an obligation to compensate any amount beyond what is due to reimburse the amount you paid for the product in question.

None of the above conditions are intended to limit any consumer rights you are entitled to under prevailing local laws or other official rights that cannot be excluded, nor do they intend to exclude or limit our liability in any way in case of death or personal injury resulting from our negligence or fraud.

The right of withdrawal cannot be exercised in the following cases:

– Purchase made for business and/or professional use (purchase with VAT number).

– Products without labels or original packaging.

– Any product that does not retain the original characteristics and features possessed at the time of purchase (for example, the lack of a label or simple breakage of the packaging).

– If the purchased item is not intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). To minimize damage to the original packaging, we therefore recommend, where possible, to place it in a second box, avoiding the placement of labels or adhesive tapes directly on the original packaging of the product.

– Any product that has been even slightly used or has undergone alteration, tampering, breakage, abrasion, or simple breaking of a seal.

  • In the event that the product is damaged for reasons other than its transport.

9 Liability and Force Majeure

Axis Mundi Games undertakes to deliver the products under the conditions specifically promoted on the website. However, for technical reasons, there may be slight chromatic variations between the color of the products that appear on the website and the actual colors of the products that are delivered.

Axis Mundi Games does not assume any responsibility in case of delay or total or partial breach of its obligations under the Terms and Conditions if this delay or breach is attributable to a third party or the buyer himself, or is caused by an act constituting force higher.

The use made by the user of the website will be the sole and exclusive responsibility of the latter, keeping Axis Mundi Games harmless from any damage and / or harm that, directly or indirectly, may cause the user, Axis Mundi Games or third parties. , for the non-observance of these Terms and Conditions.

Axis Mundi Games is not responsible for damages and / or losses of any nature that the user or a third party may suffer derived from:

  • The lack of availability, maintenance or effective operation of the website, its services or contents and, especially, when it is due to computer failures, breakdowns, disconnections, delays or blockages caused by deficiencies or overloads around the systems or mechanisms that allow its operation. In this sense, although Axis Mundi Games will adopt various measures to protect the website and its contents against computer attacks by third parties, it does not guarantee the absence of viruses or other elements introduced by third parties that may cause alterations in the physical or logical systems of the users or in the documents, files and files stored in their systems.
  • The lack of usefulness, veracity, adequacy or suitability of the website, its services or its contents for the needs or expectations of the user.

10. Customs Duties

Your order may be subject to customs duties and taxes, the payment of which is required when the products reach the specified destinations. In such a case, the buyer is responsible for the payment of these customs duties and taxes. Please note that we have no control over these amounts and cannot predict their amount.

11. Copyright

The design of the site, text, images, selection and arrangement thereof, and all compilations of software, source code, the software itself (including applets), and all other material on the site are protected by copyright of Axis Mundi Games and its suppliers. All rights are reserved.

Permission is granted to make an electronic copy or print a paper copy of portions of the site solely for the purpose of placing an order using the site as a shopping resource. Any other use of the material published on the site, including reproduction for purposes other than those mentioned above, modification, distribution, republication without the prior written consent of Axis Mundi Games, is strictly prohibited.

12. Warranty Conditions

Axis Mundi Games only distributes original products, officially imported and covered by the manufacturer’s official warranty.

Manufacturer’s Warranty:

Every product distributed by Axis Mundi Games is covered by the manufacturer’s official warranty within the terms indicated by Italian Law. The warranty never covers damage to the products caused by their improper use, nor any damages caused by these products to third parties or third-party objects and things.

Conformity Warranty:

A conformity defect is defined as a defect that can be verified at the time of receiving the product and is visible before the start of its use. Axis Mundi Games offers direct warranty against conformity defects and ensures immediate replacement of the “non-conforming” product. The product must be returned before the receipt of the suitable replacement. For all other cases, the Manufacturer’s Warranty applies.

Examples of conformity defects:

– Receiving a product damaged during transportation.

– Products that do not conform to what is indicated by the manufacturer.

– Receiving a new product with a visible defect before use (DAO).

Any damages found on shipped goods must be promptly reported to Axis Mundi Games within 5 days of discovery, and the buyer must take appropriate measures to prevent the aggravation of the damage.

13. Other Information

For a more detailed explanation of the regulations regarding privacy and personal data treatment, please consult the “Privacy Policy” page on our website.

The purchase contract entered into with the buyer is binding. None of your rights or obligations under the contract can be transferred, assigned, or negotiated.

If any part of these terms or any obligations of the purchase contract are deemed invalid, illegal, or unenforceable by a competent authority, such terms, conditions, or obligations will be severed from the remaining terms, conditions, or obligations, which will remain valid to the fullest extent permitted by law.

In the event that the website contains links or hyperlinks to other websites, Axis Mundi Games will not exercise any type of control over said sites and content. The function of these links is exclusively to inform the user about the existence of other sources of information, where they can expand or complete the information offered on this website. In no case, Axis Mundi Games will assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity of any material or information contained in any of said hyperlinks or other Internet sites, nor the absence of viruses or other elements in them that may cause alterations in the computer system (hardware and software), in the user’s documents or files.

These terms, together with the Privacy Policy, the sections of the site dedicated to sales, prices, and shipping information, and other documents referred to in the aforementioned sections, constitute the entire agreement between the parties and supersede any other measure, understanding, or previous agreement between the parties relating to the subject matter of any purchase contract. Axis Mundi Games acknowledges that, by signing a purchase contract, neither party can rely on statements, representations, assurances, or warranties of any person (whether a party to the contract or not) outside of those expressly stated in the aforementioned documents. No part of this clause limits or excludes any liability in case of fraud.

Axis Mundi Games reserves the right to revise and correct these terms from time to time. The buyer is subject to the policies and terms in force at the time Products are ordered from Axis Mundi Games.

No term of any purchase contract can be enforceable by a person who is not a contracting party.

As much as possible, any dispute or claim arising from, or related to, a purchase contract or its contents or establishment, including disputes or claims of a non-contractual nature, is governed by Italian Law. For legal disputes, the competent court is the one in Belluno.

14. Complaints

Axis Mundi Games is committed to providing you with a quality service and values your opinions, views, and comments on each of the products and the service provided to you. If you believe we have not performed one of our tasks satisfactorily, please contact us Sending an email to support@axsmundigames.com or filling the contact form on our website and we will make every effort to resolve any issues.


[Your Name]

[Your Address]

[City, Postal Code]

[Your Email]

[Your Withdrawal Date]

[Business or Professional Name]

[Business or Professional Address]

[City, Business Postal Code]

[Business Email]

Subject: Exercise of the right of withdrawal from the purchase contract

Dear Axis Mundi Games,

I inform you of my decision to withdraw from the purchase contract concerning the following goods/services [specify the goods or services subject to the contract and, if possble, add the number of order], concluded on [date you concluded the contract] via [method of contracting used, e.g., phone, internet, etc.], received:

– Date of goods receipt: [date of goods receipt, if applicable]

– Consumer’s name: [your name]

– Consumer’s address: [your address]

In accordance with the provisions of Article 52 of the Consumer Code, I request that this right be acknowledged, and that a full refund be processed for the entire amount paid for the purchase, including delivery charges.

In compliance with Article 54 of the Consumer Code, I will return the goods at my expense and at your cost within 14 days from the communication of the withdrawal. I await instructions for the return of the goods.

Please provide confirmation of the receipt of this communication and the actions taken to proceed with the withdrawal.

Yours sincerely,


[Attach, if necessary, a copy of the invoice or receipt, or any other relevant documentation]

Get Updates